ECT communicates a clear and compelling vision of where the organization is headed, how to get there, and what it means for people. Takes a closer look at how frequently people in ECT establish and communicate a clear vision, translate this vision into a strategic plan and involve employees in the process. Key addressed management practices are: Strategic Clarity, Shared Vision, and Employee Involvement.
ECT uses effective leadership styles to shape the actions of people in the organization to drive high performance. Takes a closer look at how frequently people in ECT feel they are supported, consulted on issues that affect them or at the same time challenged by the leaders. Key addressed management practice is: Consultative Leadership.
- Culture and Climate:
ECT cultivates a clear, consistent set of values and working norms that foster effective workplace behavior. Takes a closer look at how frequently ECT encourages honesty and transparency, fosters clear behavioral standards and supports innovation. Key addressed management practices are: Creative and Entrepreneurial, Open and Trusting, and Internally Competitive.
ECT ensures individuals understand what is expected of them, have sufficient authority and feel accountable for delivering results. Makes sure employees understand what is expected of them, have clear roles and feel sufficient authority to make decisions. Key addressed management practices are: Consequence Management, Personal Ownership, Performance Contracts, and Role Clarity.
- Coordination and Control:
ECT consistently measures and manages business and risk, and acts to address problems when they arise. Provides systems and processes that give clear operational and financial metrics to monitor and manage performance. Key addressed management practices are: Operational Management, Financial Management, and Professional Standards.
ECT ensures the institutional skills and talent are in place to execute the strategy and create competitive advantage. Hires great talents and offers them with formal training. ECT is embedding capabilities internally and leveraging external sources to fill capability gaps. Key addressed management practices are: Talent Development and Process-Based Capability.
- External Orientation:
ECT engages with important external stakeholders (customers, suppliers, partners, and others) to more effectively create and deliver value – both now and in the future. Takes a closer look at how ECT understands its customers and knows what the competitors are up to. Invests as well in building and maintaining a network of external partners. Key addressed management practices are: Customer Focus, Competitive Insights, Government and Community Relationships, and Business Partnerships.
- Innovation and Learning:
ECT encourages and harnesses new ideas, including everything from radical innovation to the incremental improvement, so ECT can effectively evolve and grow over time. Takes a closer look at how ECT leaders sponsor improvement initiatives, and ECT encourages and rewards employee participation in the development of new ideas as well. Encourages collaboration and enables knowledge sharing across the organization. Key addressed management practices are: Top-down Innovation, Bottom-up Innovation, and Knowledge Sharing.